What You Should Know

Our Policies

Unless specified, all orders must be prepaid prior to delivery. All deposits or payments are non-refundable. No exceptions. An in-store credit may be given for cancellations and must be used before the end of the current year.

  • From the time the rental items are delivered or picked up, regardless of use, monies are non-refundable. No credits or refunds will be given.
  • A-1 Tents & Party Rental is not responsible in the case of inclement weather, however with enough notice; arrangements can be made for alternative locations or dates, if available. If a deposit or payment has been made, an in-store credit may be given and must be used before the end of the current year.
  • Party tents/canopies have been manufactured as temporary structures. WARNING – For the safety of all occupants, evacuation is recommended if threatening weather occurs, or if there is any doubt concerning the safe use of our equipment. A-1 Tents and Party Rental, Inc. will not guarantee, or be held responsible, for the collapse and/or “the non-use status” of a party tent/canopy due to uncontrollable weather conditions, such as heavy rain, wind, or snow, etc. These conditions do not excuse the renter from payment.
  • Customer will incur an additional charge for replacement or reinstallation of tents/canopies.